Initiating instant messaging (im) chat sessions from email messages

ABSTRACT

Systems and methods for integrating instant messaging (IM) services and email services are described. In one embodiment, email messages and IM chat session transcripts are threaded to each other so that an email thread history may be traced back to an IM chat session transcript and, conversely, an IM thread history may be traced back to an email message.

CROSS-REFERENCE TO RELATED APPLICATION

This application is a continuation of U.S. patent application Ser. No.13/019,786 filed on Feb. 2, 2011, which is a continuation of U.S. patentapplication Ser. No. 10/686,431 filed on Oct. 14, 2003, now U.S. Pat.No. 7,921,160, which is a continuation-in-part (CIP) of U.S. patentapplication Ser. No. 10/326,479, filed on Dec. 19, 2002, now U.S. Pat.No. 7,933,957, which claims the benefit of U.S. Provisional ApplicationNos. 60/411,336, filed Sep. 17, 2002; 60/416,916, filed Oct. 8, 2002;60/419,613, filed Oct. 17, 2002; 60/426,145, filed Nov. 14, 2002;60/426,146, filed Nov. 14, 2002; 60/426,422, filed Nov. 14, 2002;60/426,432, filed Nov. 14, 2002; and 60/426,440, filed Nov. 14, 2002,all of which are hereby incorporated by reference in their entireties.U.S. patent application Ser. No. 10/686,431 filed on Oct. 14, 2003, isalso a CIP of U.S. patent application Ser. No. 10/274,405 filed on Oct.18, 2002, now abandoned, which claims the benefit of U.S. ProvisionalApplication Nos. 60/411,336, filed Sep. 17, 2002 and 60/419,613, filedOct. 17, 2002, which are hereby incorporated by reference in theirentireties.

FIELD OF INVENTION

The present invention relates generally to the Internet and, moreparticularly, to systems and methods for integrating instant messaging(IM) services and email services.

BACKGROUND

Instant messaging (IM) is a real-time based communications system whileemail is more of a correspondence form of messaging. Upon receiving anemail message, rather than replying to the listed recipients via email,a user may wish to expedite communications by chatting via IM with thesender of the email or with other people (e.g., other contacts)addressed in the email message.

In the past, vendors have offered an IM roster as a single pane in themain email window, thereby permitting a user to launch a separate IMclient to chat with a contact that is listed on the IM roster. However,this type of environment provided nothing more than a single view of twoseparate clients (e.g., an email client and an IM client).

In view of this deficiency, a heretofore-unaddressed need exists in theindustry for greater integration between email and IM.

SUMMARY

The present disclosure provides systems and methods for integratinginstant messaging (IM) services and email services.

Briefly described, in architecture, one embodiment of the systemcomprises logic adapted to generate a first globally-unique identifier(GUID) associated with an email message, and logic adapted to store thefirst GUID and the second GUID in a thread history database. In oneembodiment, the email message is associated with an instant messaging(IM) session, which has a second GUID. Thus, in that embodiment, thefirst GUID is linked to the second GUID

The present disclosure also provides methods for integrating instantmessaging (IM) services and email services.

In this regard, one embodiment of the method comprises the steps ofgenerating a first globally-unique identifier (GUID) associated with anemail message. In one embodiment, the email message is associated withan instant messaging (IM) session, which has a second GUID. Thisembodiment of the method further comprises the step of storing the firstGUID and the second GUID in a thread history database. In oneembodiment, the first GUID being linked to the second GUID.

Other systems, methods, features, and advantages will be or becomeapparent to one with skill in the art upon examination of the followingdrawings and detailed description. It is intended that all suchadditional systems, methods, features, and advantages be included withinthis description.

BRIEF DESCRIPTION OF THE DRAWINGS

Many aspects of the disclosure can be better understood with referenceto the following drawings. The components in the drawings are notnecessarily to scale, emphasis instead being placed upon clearlyillustrating the principles of the present invention. Moreover, in thedrawings, like reference numerals designate corresponding partsthroughout the several views.

FIG. 1 is a block diagram showing one embodiment of componentarchitecture for integrating instant messaging (IM) and email.

FIGS. 2A through 2C are block diagrams showing one embodiment ofcomponent architecture related to email services.

FIGS. 3A through 3C are block diagrams showing one embodiment ofcomponent architecture related to IM services.

FIGS. 4A through 4C are block diagrams showing instantiation of variousemail components in one embodiment of the system.

FIG. 5 is a block diagram showing functionality of the read window ofFIG. 4C.

FIGS. 6A through 6C are block diagrams showing instantiation of variousIM components in one embodiment of the system.

FIG. 7 is a block diagram showing an overview of component architecturerelated to both IM and email services.

FIG. 8 is a diagram showing one embodiment of the mail store of FIG. 7in greater detail.

FIG. 9 is a diagram showing one embodiment of a user interface for themessage center of FIG. 7 in greater detail.

FIGS. 10A and 10B are diagrams showing one embodiment of a userinterface for the read window of FIG. 7 in greater detail.

FIG. 11 is a diagram showing one embodiment of the address book userinterface of FIG. 7 in greater detail.

FIG. 12 is a diagram showing one embodiment of a user interface foradding new contact information.

FIGS. 13A and 13B are diagrams showing one embodiment of the addressbook database of FIG. 7 in greater detail.

FIG. 14 is a diagram showing one embodiment of the roster window of FIG.7 in greater detail.

FIG. 15 is a diagram showing one embodiment of the chat window of FIG. 7in greater detail.

FIG. 16 is a diagram showing a thread history database in accordancewith one embodiment of the invention.

FIG. 17 is a flowchart showing one embodiment of a method forintegrating email and IM services in which IM Internet presenceinformation is displayed on an email read window.

FIGS. 18A and 18B are flowcharts showing another embodiment of a methodfor integrating email and IM services in which an IM session may beinitiated from an email read window.

FIGS. 19 and 20 are flowcharts showing another embodiment of a methodfor integrating email and IM services in which IM sessions with multiplecontacts is established at a single IM window.

FIG. 21 is a flowchart showing another embodiment of a method forintegrating email and IM services in which IM messages from twodisparate IM services is bridged by the user's IM service.

FIG. 22 is a flowchart showing, in greater detail, the reformatting ofthe IM message shown in FIG. 21.

FIG. 23 is a flowchart showing, in greater detail, the removing of theuser IM address from the IM message as shown in FIG. 22.

FIG. 24 is a flowchart showing one embodiment of a method forintegrating email and IM services in which contact information iscorrelated to a contact identifier associated with a particular contact.

FIG. 25 is a flowchart showing one embodiment of a method forintegrating email and IM services in which an email thread history isstored in a single thread history database.

FIG. 26 is a flowchart showing one embodiment of a method forintegrating email and IM services in which an email thread history isstored in a single thread history database.

FIG. 27 is a flowchart showing one embodiment of a method forintegrating email and IM services in which an IM thread history isstored in a single thread history database.

FIGS. 28A through 28C are data flow diagrams corresponding to FIGS. 2Athrough 2C.

FIGS. 29A through 29D are data flow diagrams corresponding to FIGS. 3Athrough 3C.

FIG. 30 is a block diagram showing one embodiment of an email user agentinstantiating a plurality of post office protocol version 3 (POP3)transport protocol objects (TPOs).

FIG. 31 is a block diagram showing one embodiment of an email user agentcommunicating with a plurality of email servers through the plurality ofPOP3 TPOs.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

Reference is now made in detail to the description of the embodiments asillustrated in the drawings. While several embodiments are described inconnection with these drawings, there is no intent to limit theinvention to the embodiment or embodiments disclosed herein. On thecontrary, the intent is to cover all alternatives, modifications, andequivalents. Additionally, while the following description andaccompanying drawings specifically describe integration of instantmessaging (IM) and email, it will be clear to one of ordinary skill inthe art that the systems and methods presented herein may be extended tointegrating other messaging protocols such as voice-over Internetprotocol (VoIP), video conferencing, etc.

FIG. 1 is a block diagram showing one embodiment of componentarchitecture for integrating instant messaging (IM) and email. As shownin FIG. 1, one embodiment of a system for integrating IM and emailcomprises a tray manager 102, an IM user agent 104, an email user agent106, an address book object 108, and an address book database 110. In anexample embodiment, the various components 102, 104, 106, 108, 110 maybe seen as software modules, which are launched by a user on a personalcomputer (not shown) or other programmable device (not shown). Inanother embodiment, the various components 102, 104, 106, 108, 110 maybe seen as software objects in a distributed network (not shown), whichare instantiated and destroyed by appropriate software commands. Sinceinstantiation and destruction of objects in distributed networks is wellknown, further discussion of object instantiation and destruction isomitted.

In one embodiment, the various components 102, 104, 106, 108, 110 ofFIG. 1 are software modules on a user's personal computer (not shown).In this regard, the software modules are installed on a user's personalcomputer and, thereafter, are launched by the user. During installationof the software modules, the user is queried for the user's login namesand passwords for all of the user's email accounts and all of the user'sIM accounts. The login names and passwords for the user's email and IMaccounts are stored in a login database (not shown) for subsequent useby the software modules.

Upon installation of the software modules onto the personal computer(not shown), a user launches the tray manager 102. The tray manager 102generates commands to launch the IM user agent 104, the address bookobject 108, the email user agent 106, and the address book database 110as background processes. In response to the generated commands, thevarious components 104, 106, 108, 110 are launched as backgroundprocesses. The address book object 108 is coupled to the address bookdatabase 110 so that information may be stored to the address bookdatabase 110 by the address book object 108 or retrieved from theaddress book database 110 by the address book object 108. Informationstored in the address book database 110 may include, for example, namesand email addresses of the user's email contacts, names and IM addressesof the user's IM contacts, phone numbers for the various email and IMcontacts, mailing addresses for the various email and IM contacts,business addresses for the various email and IM contacts, etc. Examplesof the address book database 110 are shown in greater detail withreference to FIGS. 13A and 13B.

The IM user agent 104 and the email user agent 106 are configured tocommunicate with the address book object 108. In this regard, theaddress book object 108 functions as an interface between the IM useragent 104 and the email user agent 106. In a broader sense, the addressbook object 108 interfaces the entire IM system (not shown in FIG. 1) tothe entire email system (not shown in FIG. 1), thereby providingintegration between the email system and the IM system.

The tray manager 102 is configured to track communications between withthe IM user agent 104, the address book object 108, and the email useragent 106. In this regard, the tray manager 102 receives commands fromthe IM user agent 104, the address book object 108, and the email useragent 106. Similarly, the tray manager 102 generates commands anddirects the generated (or received) commands to the IM user agent 104,the address book object 108, and the email user agent 106. Thus, in ageneral sense, the tray manager 102 receives information (e.g.,commands, requests, data, etc.) and directs the received information tothe appropriate software module. The interplay between the variouscomponents 102, 104, 106, 108, 110 is described below in greater detail.However, it is worthwhile to note that the various launched components102, 104, 106, 108, 110 provide a mechanism by which integration betweenthe IM system and the email system is achieved.

In another embodiment, the various components 102, 104, 106, 108, 110 ofFIG. 1 are objects in a distributed network (not shown). In this regard,subsequent to installation of the software modules, when a user launchesthe tray manager 102, the tray manager 102 instantiates the IM useragent 104, the address book object 108, the email user agent 106, andthe address book database 110 and runs these objects on the clientsystem (not shown) as background processes. The address book object 108is coupled to the address book database 110 so that information may bestored to the address book database 110 by the address book object 108or retrieved from the address book database 110 by the address bookobject 108. The IM user agent 104 and the email user agent 106communicate with the address book object 108, thereby using the addressbook object 108 as an interface between the IM user agent 104 and theemail user agent 106. As described above, the various instantiatedcomponents 104, 106, 108, 110 provide a mechanism by which integrationbetween the IM system and the email system is achieved.

In one embodiment, the address book database 110 may be located at aclient machine (not shown) with a duplicate copy (not shown) stored at aserver (not shown). In that embodiment, the copy of the address bookdatabase at the server may be updated by the address book database 110at the client machine when a user logs into the server. Similarly, thecopy of the address book database at the server may be updated by theaddress book database 110 at the client machine when the user logs outof the server. In this regard, a user may edit contents of the addressbook database 110 while the user is “off line,” and the updated contentsmay be uploaded to the copy of the address book database at the serverwhen the user logs into the server.

Regardless of whether the various components 104, 106, 108, 110 arelaunched as software modules or instantiated as distributed objects,once the various components 104, 106, 108, 110 are running as backgroundprocesses, the tray manager 102 launches a user interface (not shown),which requests the user to select either an IM interface (not shown inFIG. 1) or an email interface (not shown in FIG. 1). FIGS. 2A through 2Care block diagrams showing component architecture associated with theuser selecting the email interface (not shown in FIG. 1), while FIGS. 3Athrough 3C are block diagrams showing component architecture associatedwith the user selecting the IM interface (not shown in FIG. 1).

FIGS. 2A through 2C are block diagrams showing one embodiment ofcomponent architecture related to email services when the user selectsthe email user interface 210. As described above, the tray manager 102queries the user for the selection of the IM or email interface. If theuser selects the email interface, then the tray manager 102 receives theselection of the email user interface 210 and retrieves the login namesand passwords, which were previously stored during installation of thesoftware modules, from the login database. The email login names andpasswords are conveyed to the email user agent 106, which receives thelogin names and passwords.

Upon receiving the login names and passwords of all of the user's emailaccounts, the email user agent 106 logs into each of the user's emailaccounts at the various email servers 204 using the respective loginnames and passwords. Upon logging into each of the user's emailaccounts, the email user agent 106 retrieves all of the email messagesstored on the email accounts and stores them at a local mail store 206.In an example embodiment, the user's email accounts are simple mailtransfer protocol (SMTP) email accounts. Additionally, the user's emailaccount may be post office protocol version 3 (POP3) compatible.

Since the logging into email accounts, retrieving email messages, andstoring email messages at local mail stores is discussed in greaterdetail with reference to FIGS. 30 and 31, further discussion of thelogging into email accounts, retrieving email messages, and storingemail messages is omitted here. However, it is worthwhile to note thatthe email user agent 106 and address book object 108 of FIG. 2A permitthe automatic retrieval of multiple email messages from multiple emailaccounts, and the storage of the retrieved email messages according totheir respective originating email accounts.

Upon retrieving multiple email messages from multiple email accounts andstoring them at the mail store 206, the email user agent 106 generates acommand to the tray manager 102 to launch or instantiate an email userinterface 210 to display the retrieved email messages to the user. Thisis shown in greater detail in FIG. 2B. As shown in FIG. 2B, uponreceiving the command to launch or instantiate the email user interface210, the tray manager 102 instantiates the email user interface 210,which, in turn, instantiates a message center 212 for displaying theretrieved email messages. The email user agent 106 retrieves the storedemail messages from the mail store 206 and conveys the email messages tothe tray manager 102. The tray manager 102 further conveys the emailmessages to the email user interface 210, which displays the emailmessages at the message center 212. Thus, at this point, all of theemail messages from all of the user's email accounts are available tothe user at the message center 212. In another embodiment, the messagecenter 212 may be instantiated with a pointer to the mail store 206,thereby permitting direct retrieval of the email messages from the mailstore 206 by the message center 212.

In addition to logging into the various email accounts, the tray manager102 initiates a login to each of the user's IM accounts. This is shownin FIG. 2C. As described above with reference to FIG. 1, the traymanager 102 retrieves the login names and passwords. The tray manager102 conveys the IM login names and passwords to the IM user agent 104.

Upon receiving the login names and passwords of all of the user's IMaccounts, the IM user agent 104 logs into each of the user's IM accountsthrough an IM abstraction server 304 using the respective login namesand passwords. The logging into various IM accounts through the IMabstraction server 304 is described in detail in U.S. provisional patentapplication Ser. Nos. 60/411,336 and 60/419,613, and U.S. patentapplication Ser. Nos. 10/274,408, 10/274,478, and 10/274,405, which areincorporated herein by reference as if set forth in their entireties.Also, a similar login process is shown with reference to FIGS. 30 and 31for email accounts. Thus, further discussion of logging into various IMaccounts through the IM abstraction server 304 is omitted here.

Upon logging into the various IM accounts, the IM user agent 104 obtainsInternet presence information for all of the user's IM contacts asdescribed in U.S. provisional patent application Ser. Nos. 60/411,336and 60/419,613, and U.S. patent application Ser. Nos. 10/274,408,10/274,478, and 10/274,405.

As seen from the component architecture of FIG. 1 and FIGS. 2A through2C, the launching of the tray manager 102 results in retrieval of all ofthe user's email messages and all of the contacts' IM Internet presenceinformation.

FIGS. 3A through 3C are block diagrams showing one embodiment ofcomponent architecture related to IM services when the user selects theIM interface 308. As described above, the tray manager 102 queries theuser for a selection of the IM or email interface. If the user selectsthe IM interface, then the tray manager 102 instantiates the IM userinterface 308, which queries the user for the user's IM login name andpassword. Thus, unlike the email login process, which automaticallyretrieves login names and passwords without further input from the user,the IM login process requires, in this embodiment, the input of a userlogin name and password.

As shown in FIG. 3A, the IM user agent 104 receives the login name andpassword and looks up the login database (not shown) to determinewhether or not the login name and password are valid (i.e., whether ornot the login name and password are located in the login database). Ifthe login name and password are valid, then the IM user agent 104retrieves login names and passwords for all of the user's IM accounts.

Upon retrieving the login names and passwords of all of the user's IMaccounts from the login database, the IM user agent 104 logs into eachof the user's IM accounts through an IM abstraction server 304 using therespective login names and passwords for each of the user's IM accounts.The logging into various IM accounts through the IM abstraction server304 is described in detail in U.S. provisional patent application Ser.Nos. 60/411,336 and 60/419,613, and U.S. patent application Ser. Nos.10/274,408, 10/274,478, and 10/274,405, which are incorporated herein byreference as if set forth in their entireties. Also, similar processesrelated to email are described with reference to FIGS. 30 and 31. Thus,further discussion of logging into various IM accounts through the IMabstraction server 304 is omitted here.

Upon logging into the various IM accounts, the IM user agent 104 obtainsInternet presence information for all of the user's IM contacts asdescribed in U.S. provisional patent application Ser. Nos. 60/411,336and 60/419,613, and U.S. patent application Ser. Nos. 10/274,408,10/274,478, and 10/274,405.

Upon logging into the user's various IM accounts and retrieving theInternet presence information of the user's contacts, the IM user agent104 generates a command to the tray manager 102 to display the retrievedIM information. This is shown in greater detail in FIG. 3B. As shown inFIG. 3B, upon receiving the command to display the retrieved IMinformation, the tray manager 102 requests the IM user interface 308 toinstantiate a roster window 310 for displaying the user's contacts andthe contacts' respective IM Internet presence information. The IM useragent 104 conveys the IM information having the contacts' names and thecontacts' IM Internet presence information to the tray manager 102. Thetray manager 102 further conveys the IM information to the IM userinterface 104, which displays the IM contact names and their respectiveIM Internet presence information to the user at the roster window 310.Thus, at this point, all of the contacts and their respective IMInternet presence information is available to the user at the rosterwindow 310.

In addition to logging into the various IM accounts, the tray manager102 initiates a login to each of the user's email accounts. As shown inFIG. 3C, the tray manager 102 receives the login name and password fromthe IM user agent 104 and conveys the login name and password to theemail user agent 106. The email user agent 106 receives the login nameand password and looks up the login database (not shown) to determinewhether or not the login name and password are valid (i.e., whether ornot the login name and password are located in the login database). Ifthe login name and password are valid, then the email user agent 106retrieves login names and passwords for all of the user's emailaccounts.

Upon retrieving the login names and passwords of all of the user's emailaccounts from the address book database 110, the address book object 108conveys the login names and passwords to the email user agent 106. Theemail user agent 106 logs into each of the user's email accounts at thevarious email servers 204 using the respective login names andpasswords. Upon logging into each of the user's email accounts, theemail user agent 106 retrieves all of the email messages stored on theemail accounts and stores them at a local mail store 206. In an exampleembodiment, the user's email accounts are simple mail transfer protocol(SMTP) email accounts. Additionally, the user's email accounts may alsobe POP3 compatible.

Since the logging into email accounts, retrieving email messages, andstoring email messages at local mail stores is discussed in greaterdetail with reference to FIGS. 30 and 31, further discussion of thelogging into email accounts, retrieving email messages, and storingemail messages is omitted here. However, it is worthwhile to note thatthe instantiating of an IM user interface results in the automaticretrieval and storage of all of the user's email messages and thestorage of the retrieved email messages according to their originatingemail account. Additionally, as seen from the component architecture ofFIG. 1 and FIGS. 3A through 3C, the input of a single login name andpassword to the IM user agent 104 results in retrieval of all of theuser's contacts' IM Internet presence information. Furthermore, as seenfrom FIGS. 1 through 3C, the address book object 108 and the addressbook database 110 provide an interface between the IM user agent 104 andthe email user agent 106, thereby providing integration of IM and email.

FIGS. 4A through 4C are block diagrams showing instantiation of variousemail components in one embodiment of the system. While one embodimentof the message center 212 is shown in greater detail with reference toFIG. 9, a discussion of the functionality of the message center 212 isdescribed below with reference to FIGS. 4A through 4C. As described withreference to FIGS. 2A through 2C, upon receiving a single login name andpassword, the tray manager 102 automatically logs the user into all ofthe user's IM accounts as well as all of the user's email accounts.

One option that is provided to the user at the message center 212 is theoption to edit entries in the address book database 110. This is shownin FIG. 4A. If the user selects the option to edit the address bookdatabase 110, then the message center 212 generates a request 442 to theemail user interface 210 to generate an address book user interface 404.The email user interface 210 conveys the request 444 to the tray manager102, which receives the request and generates a command 446 to the emailuser interface 210 to instantiate the address book user interface 404.The command 446 includes a pointer to the address book object 108, whicheventually permits the address book user interface 404 to modify theaddress book database 110 through the address book object 108. The emailuser interface 210, in response to the command 446 from the tray manager102, instantiates the address book user interface 404 with direct accessto the address book object 108. Since editing of address book databasesare well known in the art, further discussion of editing address bookdatabases is omitted here. However, it is worthwhile to note that,unlike prior systems, the address book user interface 404 permits a userto edit the address book database 110 by adding and removing both emailand IM contact information for contacts having various IM and emailaccounts (e.g., America On-Line (AOL), Microsoft Network (MSN), Yahoo,BellSouth, etc.).

Another option that is provided to the user at the message center 212 isthe option to compose a new email message to a contact. This is shown inFIG. 4B. If the user selects the option to compose a new email message,then the message center 212 generates a request 452 to the email userinterface 210 to generate a compose window 408. The email user interface210 conveys the request 454 to the tray manager 102, which receives therequest and generates a command 456 to the email user interface 210 toinstantiate the compose window 408. The command 456 includes a pointerto the address book object 108, which eventually permits the composewindow 408 to access the address book database 110 through the addressbook object 108, thereby permitting retrieval of email addresses ofcontacts. The email user interface 210, in response to the command 456from the tray manager 102, instantiates the compose window 408 withdirect access to the address book object 108. Since composing newmessages is well known in the art, further discussion of composing newmessages is omitted here.

Yet another option that is provided to the user at the message center212 is the option to read an email message from a contact. This is shownin FIG. 4C. In operation, all of the user's email messages are displayedto the user at the message center 212. Upon receiving a selection of oneof the displayed email messages for reading by the user, the messagecenter 212 generates a request 462 to the email user interface 210 togenerate a read window 412. The request 462 includes information relatedto the selected email message, such as a globally-unique identifier(GUID) associated with the selected email message. The email userinterface 210 conveys the request 464 to the tray manager 102, whichreceives the request 464 and generates a command 466 to the email userinterface 210 to instantiate the read window 412. The command 466includes a pointer to the address book object 108 and a pointer to theemail user agent 106. The pointer to the address book object 108eventually permits the read window 412 to access the address bookdatabase 110 through the address book object 108. This is shown ingreater detail with reference to FIG. 5. The email user interface 210,in response to the command 466 from the tray manager 102, instantiatesthe read window 412. Upon being instantiated, the read window 412 issuesa request to the email user agent 106 to retrieve the selected emailmessage. The email user agent 106 receives the request and retrieves theselected email message from the mail store 206. The retrieved emailmessage is conveyed from the email user agent 106 to the read window 412and displayed to the user at the read window 412. While reading of emailmessages is well known in the art, it is worthwhile to note that, unlikeprior systems, the system of FIG. 4C permits a user to read emailmessages from any of the user's email accounts (e.g., a BellSouth emailaccount, an AOL email account, a Yahoo email account, an MSN emailaccount, etc.).

FIG. 5 is a block diagram showing another aspect of the read window ofFIG. 4C. While one embodiment of the read window 412 is shown in detailwith reference to FIG. 10, the functionality of the read window 412 isdescribed below with reference to FIG. 5. As shown in FIG. 5, the readwindow 412 is instantiated by the email user interface 210 so that theread window 412 has direct access to the address book object 108. Inthis regard, any information that is available to the address bookobject 108 may also be available to the read window 412. In operation,upon receiving the selected email message from the email user agent 106,the read window 412 extracts all of the email addresses in the emailmessage. For example, the sender's email address is extracted from theemail message. Similarly, if courtesy copies (cc) of the email messagewere sent to other recipients, then the email addresses of the otherrecipients are also extracted from the email message. Upon extractingall of the email addresses from the email message, the read window 412generates a request 502 to the address book object 108 for IM Internetpresence information of the contacts at the extracted email addresses.In this regard, the request 502 includes the extracted email addresses.

Upon receiving the request 502, the address book object 108 generates aquery 504 to the address book database 110 to request all IM addressesthat are correlated to the extracted email addresses. If an extractedemail address is not found in the address book database 110, then anerror message is returned to the address book object 108 to indicatethat no IM Internet presence information is available for that emailaddress. Similarly, if an extracted email address is not correlated toany IM address, then an error message is returned to the address bookobject 108 to indicate that no IM Internet presence information isavailable for that email address. If, on the other hand, the extractedemail address is found in the address book database 110, and theextracted email address is correlated to at least one IM address, thenthe IM address associated with the extracted email address is retrievedfrom the address book database 110 by the address book object 108. Thisprocess is repeated for each of the extracted email addresses untileither an error message or at least one IM address is returned for eachof the extracted email addresses.

If an error message is returned to the address book object 108 for anextracted email address, then the error message is conveyed by theaddress book object 108 to the read window 412, which displays to theuser that no IM Internet presence information is available for thatextracted email address. If, on the other hand, an IM address isreturned, then the address book object 108 queries the IM user agent104, using the IM address, for IM Internet presence information of thecontact at the retrieved IM address. The IM user agent 104, alreadyhaving the IM Internet presence information of all of the user'scontacts (see FIGS. 2A through 3C), receives the query 508 and returnsIM Internet presence information for the retrieved IM address to theaddress book object 108. The IM Internet presence information 512 isthen conveyed by the address book object 108 to the read window 412. Theread window 412 subsequently displays the IM Internet presenceinformation next to its respective email address, thereby providing theuser with a contact's IM Internet presence information at the email readwindow 412.

As seen from the embodiment of FIG. 5, by having the address book object108 interface the IM user agent 104, the address book database 110, andthe email read window 412, the embodiment of FIG. 5 permits a user todetermine IM Internet presence information directly from an email readwindow 412. Also, since IM is integrated with email, it is now possibleto launch an IM chat session with an email contact directly from theread window 412. This is described in greater detail with reference toFIG. 10.

FIGS. 6A through 6C are block diagrams showing instantiation of variousIM components in one embodiment of the system. While the roster window310 is shown in greater detail with reference to FIG. 14, thefunctionality of the roster window 310 is described with reference toFIGS. 6A through 6C. As shown in FIG. 6A, one option that is provided tothe user at the roster window 310 is the option to edit entries in theaddress book database 110. If the user selects the option to edit theaddress book database 110, then the roster window 310 generates arequest 604 to the IM user interface 308 to generate an address bookuser interface 404. The IM user interface 308 conveys the request 606 tothe tray manager 102, which receives the request and generates a command608 to the IM user interface 308 to instantiate the address book userinterface 404. The command 608 includes a pointer to the address bookobject 108, which eventually permits the address book user interface 404to modify the address book database 110 through the address book object108. The IM user interface 308, in response to the command 608 from thetray manager 102, instantiates the address book user interface 404,which is instantiated with direct access to the address book object 108.Since editing of address book databases are well known in the art,further discussion of editing address book databases is omitted here.However, it is worthwhile to note that, unlike prior systems, theaddress book user interface 404 permits a user to edit the address bookdatabase 110 by adding and removing both email and IM contactinformation for contacts having various IM and email accounts (e.g.,AOL, MSN, Yahoo, BellSouth, etc.).

As shown in FIG. 6B, another option that is provided to the user at theroster window 310 is the option to transfer files to a contact. If theuser selects the option to transfer a file, then the roster window 310generates a request 642 to the email user interface 210 to generate afile transfer window 612. The email user interface 210 conveys therequest 644 to the tray manager 102, which receives the request andgenerates a command 646 to the email user interface 210 to instantiatethe file transfer window 612. The command 646 includes a pointer to theaddress book object 108, which eventually permits the file transferwindow 612 to access the address book database 110 through the addressbook object 108, thereby permitting retrieval of email addresses and IMaddresses of the contacts. The email user interface 210, in response tothe command 646 from the tray manager 102, instantiates the filetransfer window 612 with direct access to the address book object 108.Since transferring files from IM roster windows is well known in theart, further discussion of transferring files from IM roster windows isomitted here. However, it is worthwhile to note that, unlike priorsystems, the system of FIG. 6B permits file transfers to contacts atvarious IM services (e.g., AOL IM, MSN IM, Yahoo IM, BellSouth IM, etc.)and at various email services (e.g., AOL email, MSN email, Yahoo email,BellSouth email, etc.), regardless of the contacts' IM or email serviceprovider.

As shown in FIG. 6C, yet another option that is provided to the user atthe roster window 310 is the option to chat with a contact. Inoperation, all of the user's IM contacts and their respective IMInternet presence information are displayed to the user at the rosterwindow 310. Upon receiving a selection of one of the IM contacts by theuser, the roster window 310 generates a request 652 to the email userinterface 210 to generate a chat window 614. The request 652 includesinformation related to the selected contact. The email user interface210 conveys the request 654 to the tray manager 102, which receives therequest 654 and generates a command 656 to the IM user interface 308 toinstantiate the chat window 614. The command 656 includes a pointer tothe IM user agent 104. The IM user interface 308, in response to thecommand 656 from the tray manager 102, instantiates the chat window 614.Upon being instantiated, the chat window 614 issues a request to the IMuser agent 104 to establish a chat session with the selected contact.Since the initiation of chat sessions at chat windows is well known inthe art, further discussion of initiating chat sessions at chat windowsis omitted. However, it is worthwhile to note that, unlike priorsystems, the system of FIG. 6C permits a user to initiate a chat sessionand engage in a chat session with any of the contacts regardless of thecontacts' IM account (e.g., BellSouth IM account, AOL IM account, YahooIM account, MSN IM account, etc.). Greater details related to IMchatting with various contacts at various IM accounts may be found inU.S. provisional patent application Ser. Nos. 60/411,336 and 60/419,613,and U.S. patent application Ser. Nos. 10/274,408, 10/274,478, and10/274,405, which are incorporated herein by reference in theirentireties.

As seen from the embodiments of FIGS. 6A through 6C, by having theaddress book object 108 interface the IM user agent 104, the addressbook database 110, and the email user agent 106, greater integrationbetween IM and email is provided.

FIG. 7 is a block diagram showing an overview of component architecturerelated to both IM and email services. Since the various components havebeen described in detail with reference to FIGS. 1, 2A through 2C, 3Athrough 3C, 4A through 4C, 5, and 6A through 6C, only a truncateddiscussion of each of the IM and email components is presented here. Asshown in FIG. 7, the address book object 108, the address book database110, the address book user interface 404, and the tray manager 102provide an interface between the various email components 106, 204, 206,210, 212, 412, 408 and the various IM components 104, 304, 308, 310,614, 612. In other words, integration of email and IM may be achieved byhaving a central address book database 110 that is accessible through anaddress book object 108 to both the various IM components 104, 304, 308,310, 614, 612 and the various email components 106, 204, 206, 210, 212,412, 408. The mechanism for sorting the various email messages intotheir respective folders is shown with reference to FIGS. 30 and 31.

FIG. 8 is a diagram showing one embodiment of the mail store 206 of FIG.7 in greater detail. As shown in FIG. 8, the mail store 206 comprisesseveral folders such as, for example, an inbox folder 810, a pendingemail folder 820, a sent items folder 830, a saved items folder 840, anda drafts folder 850. As described with reference to FIGS. 1 through 3C,email messages from all of the user's email accounts are retrieved andstored at the mail store 206. The inbox folder 810 stores all of thereceived email messages from the various email accounts. Thus, forexample, if a user has an AOL email account, an MSN email account, and aYahoo email account, then the received email messages are retrieved fromthese various accounts and stored at the mail store 206. In an exampleembodiment, all of the email messages that are retrieved from the user'sAOL email account are stored in an AOL folder 860; all of the emailmessages that are retrieved from the user's MSN account are stored in anMSN folder 870; and all of the email messages that are retrieved fromthe user's Yahoo account are stored in a Yahoo folder 880. Similarly,any pending email, sent item, saved item, or drafts of emails may besaved in similar sub-folders (not shown) in their respective folders820, 830, 840, 850.

In another embodiment, if the user receives an email message from an AOLcontact, then the system 202 (FIG. 2A) is configured so that any replyto that AOL contact is directed through the user's AOL account.Similarly, if the user receives an email message from an MSN contact,then the system is configured so that any reply to that MSN contact isdirected through the user's MSN account. Thus, for example, if an emailmessage 862 from Larry@AOL.com is retrieved from the user's AOL emailaccount, then any reply to that email from the user will be, by default,directed through the user's AOL email account. Thus, when Larry@AOL.comreceives a reply from the user, the reply will appear to Larry@AOL.comas if it was sent from the user's AOL email account. Similarly, if anemail message 874 from JAdams@MSN.com is retrieved from the user's MSNemail account, then any reply to that email from the user will be, bydefault, directed through the user's MSN email account. Thus, whenJAdams@MSN.com receives a reply from the user, the reply will appear toJAdams@MSN.com as if it was sent from the user's MSN email account. Inanother embodiment, the user may override the default settings andselect a different mail server through which to send an email message.This process is described in greater detail with reference to FIGS. 30and 31.

The mail store 206 of FIG. 8, unlike prior systems, comprises emailmessages from various email accounts (e.g., AOL, MSN, Yahoo), which arenow accessible to the user through a single consolidated mail store 206.This permits the user to access all of the user's emails from all of theuser's various email accounts without the inconvenience of having tomanually access multiple separate email accounts.

FIG. 9 is a diagram showing one embodiment of a user interface 935 forthe message center 212 of FIG. 7 in greater detail. As shown in FIG. 9,the user interface 935 comprises a get mail (or read) selection button910, a write (or compose) selection button 915, an options selectionbutton 920, and an address book database selection button 925. If a userselects the address book database selection button 925, then an addressbook user interface 404 is launched or instantiated as described withreference to FIG. 4A. If the user selects the write (or compose)selection button 915, then a compose window 408 is launched orinstantiated as described with reference to FIG. 4B. Similarly, if theuser selects the get mail (or read) selection button 910, then a readwindow 412 is launched or instantiated as described with reference toFIG. 4C.

In addition to the selection buttons 910, 915, 920, 925, the messagecenter 212 includes a display screen 945, which displays received emailmessages and displays a preview pane having a preview of a selectedemail message. The display screen 945 also includes message responseoptions such as replying to the email, forwarding the email, reading thefull email (rather than merely previewing the email in the previewpane), deleting the email, or printing the email. Also, the messagecenter 212 includes a folder list having a plurality of folders 901 a,901 b, 901 c, 920, which have various email messages that are organizedin similar fashion to the mail store 206 of FIG. 8. Thus, for example,the folders may be organized according to the user's various emailaccounts (e.g., MSN, AOL, Yahoo, etc.), and each of these folders may befurther organized into sub-folders such as, for example, inboxsub-folders 902, saved items sub-folders 903, drafts sub-folders 904,pending items sub-folders 905, etc.

In an example embodiment, the user may organize the various folders andsub-folders according the user's particular needs or desires. Since theorganization and display of folders is well known in the art, furtherdiscussion of organization and display of folders is omitted here.However, it is worthwhile to note that, unlike prior systems, themessage center 212 of FIG. 9 permits a user to view a listing of all ofthe user's email messages from all of the user's email accounts at asingle central location. Thus, the message center 212 removes theinconvenience of manually accessing multiple email accounts to retrieveall of the user's email messages.

FIG. 10 is a diagram showing one embodiment of a user interface 1055 forthe read window 412 of FIG. 7 in greater detail. As shown in FIG. 10,one embodiment of the read window 412 comprises several selectionoptions that a user may select. For example, a user may select an emailreply button 1042, an email forward button 1044, a print button 1046, adelete button 1048, or an IM start button 1050 from the email readwindow 412. If the user selects the email reply button 1042 or the emailforward button 1044, then an email compose window 408 is launched orinstantiated as described with reference to FIG. 4B. If the user selectsthe print button 1046, then the email is printed to a local or networkprinter (not shown). If the user selects the delete button 1048, thenthe email message is deleted. Since these functions are well known inthe art, further discussion of email reply, email forward, print, anddelete functions are omitted here. However, it is worthwhile to notethat, unlike prior systems, the selection of the reply button 1042, inone embodiment, permits the user to reply to the email message using theparticular email account through which the email message was received.Thus, for example, if the email message is received through the user'sBellSouth email account, then the reply to the email would betransmitted through the user's BellSouth email account. This isdiscussed in greater detail with reference to FIGS. 30 and 31.

In addition to the conventional selection buttons 1042, 1044, 1046,1048, the read window 412 comprises an IM start button 1050. The IMstart button 1050 permits a user to launch an IM session with variouscontacts from the read window 412. As described with reference to FIG.5, the read window 412 provides IM Internet presence information foreach of the email addresses shown on the read window 412. Thus, forexample, if a user receives an email message from Larry@yahoo.com, andthe email message is cc'd to Moe@AOL.com, Shemp@hotmail.com, andcontact1@MSN.com, then an IM Internet presence indication is displayedby each of the email addresses. Thus, for the contacts shown in FIG. 10,the email address and at least one corresponding IM address was found inthe user's address book database 110 for Larry@Yahoo.com, Moe@AOL.com,and contact1@MSN.com. Conversely, either the email address or acorresponding IM address was not found for Shemp@hotmail.com.Additionally, as shown in FIG. 10, the retrieved IM Internet presenceinformation for Larry@Yahoo.com, Moe@AOL.com, and contact1@MSN.comindicated that Larry@Yahoo.com was present while Moe@AOL.com andcontact1@MSN.com were not present.

Thus, as shown in the read window 412, an icon 1062 is displayed next toLarry@Yahoo.com to indicate that Larry@Yahoo.com is present; a differenticon 1064 is displayed next to Moe@AOL.com and contact1@MSN.com toindicate that Moe@AOL.com and contact1@MSN.com are not present; and noicon is displayed next to Shemp@hotmail.com to indicate that no IMInternet presence information could be obtained for Shemp@hotmail.com.As shown in FIG. 10, the read window 412 displays the IM Internetpresence information for all of the email addresses shown in the emailmessage. Since it is indicated that Larry@Yahoo.com is present, if theuser selects Larry@Yahoo.com and selects the IM start button 1050, thenan IM session with Larry@AOL.com is launched from the user's read window412. On the other hand, if the user selects Moe@AOL.com,Shemp@hotmail.com, or contact1@MSN.com and selects the IM start button1050, then an error message is displayed to the user to indicate thatthe selected contacts are either not present, or that no IM session maybe initiated with the selected contacts (e.g., no email address found inthe address book database 110, or no corresponding IM address found inthe address book database 110).

If a contact is present, and the user has selected to initiate an IMsession with the contact, then the read window 412 generates a requestto the address book object 108 to initiate an IM session with theselected contact. The address book object 108 receives the request andforwards the request to the IM user agent 104. The IM user agent 104receives the request and instantiates an IM session between the user andthe selected contact. In this regard, the IM user agent 104 issues an IMsession invitation to the selected contact, and awaits an IM sessionacceptance of the IM session invitation. Upon receiving the IM sessionacceptance, the IM session is established. Since the initiation of IMsessions is described in detail in U.S. provisional patent applicationSer. Nos. 60/411,336 and 60/419,613, and U.S. patent application Ser.Nos. 10/274,408, 10/274,478, and 10/274,405, further discussion of IMsession instantiation is omitted here. However, it is worthwhile to notethat, unlike prior systems, the read window 412 of FIG. 10 permits auser to directly launch or initiate an IM session with a contact fromthe read window 412, thereby providing greater integration between emailand IM.

As shown with reference to FIG. 10, the read window 412 displays to theuser a received email message from a contact having IM Internet presenceinformation related to that contact. Similarly, the read window 412displays to the user the IM Internet presence information related to anyother contact that may have been cc'd on the displayed email message.Furthermore, if it is indicated that the contact is present, then theread window 412 permits a user to launch or initiate an IM session withthe contact. Thus, by providing IM Internet presence information and theability to initiate an IM session, the email read window 412 of FIG. 10provides for greater IM and email integration. In another embodiment,the IM Internet presence information and the launching of the IM sessionmay be available to the user at the preview pane of FIG. 9.

FIG. 11 is a diagram showing one embodiment of the address book userinterface 404 of FIG. 7 in greater detail. As shown in FIG. 11, theaddress book user interface 404 comprises a list of contacts 1110. In anexample embodiment, the list of contacts comprises the first and lastnames of the contacts. If the contact has an email address 1115, thenthis email address 1115 is listed beside its respective contact 1110.Additional details 1120 are also available for each contact 1110. Inaddition to having the list of contacts 1110, the list of emailaddresses 1115, and corresponding detailed information 1120 for thecontacts, the address book user interface 404 also comprises a write (orcompose) selection button 1125, a new contact selection button 1130, annew email list selection button 1135, a delete selection button 1140, anedit selection button 1145, and a cancel selection button 1150.

The write (or compose) selection button 1125 permits the user to composean email message to a selected contact. Thus, in operation, if the userselects a contact from the list of contacts 1110 and selects the write(or compose) selection button 1125, then the address book user interface404 issues a request to the address book object 108 to launch orinstantiate a compose window 408. Since the launching or instantiatingof the compose window 408 is described with reference to FIG. 4B,further discussion of launching or instantiating the compose window 408is omitted here.

The new contact selection button 1130 permits the user to add newcontact information to the address book database 110. Thus, inoperation, if the user selects the new contact selection button 1130,the address book user interface 404 issues a request to the address bookobject 108 to launch or instantiate a user interface for adding newcontact information. The user interface for adding new contactinformation is discussed in greater detail with reference to FIG. 12.Similarly, the selection of the new email list selection button 1135launches or instantiates a user interface for creating a new email list.

If the user selects a contact or a group of contacts from the list ofcontacts 1110 and selects the delete selection button 1140, then thedelete selection is conveyed from the address book user interface 404 tothe address book object 108. Upon receiving the delete selection, theaddress book object 108 deletes the selected contact or group ofcontacts from the address book database 110.

The edit selection button 1145 is similar to the new contact selectionbutton 1130 in that a user interface for editing a contact is launchedor instantiated in response to the selection of the edit selectionbutton 1145. Thus, in operation, if a user selects a contact or a groupof contacts from the list of contacts 1110 and selects the editselection button, then the address book user interface 404 issues arequest to the address book object 108 to retrieve information relatedto the contact or the group of contacts from the address book database110. Upon retrieving the information, the address book object 108launches or instantiates an edit window (not shown) having the contactinformation, thereby permitting the user to edit the information. Oncethe information has been edited, the address book user interface 404conveys the changes to the address book object 108, which stores thechanges in the address book database 110.

The cancel selection button 1150 closes the address book user interface404.

As shown with reference to FIG. 11, the address book user interface 404permits a user to add new contact information and edit presentlyexisting contact information. Since adding new contact information andediting contact information are well known in the art, furtherdiscussion of adding new contact information and editing new contactinformation is omitted here. However, it is worthwhile to note that,unlike prior systems, the address book user interface 404 permits theuser to add and edit information related to both email and IM from asingle address book user interface 404.

FIG. 12 is a diagram showing one embodiment of a user interface 1235 foradding new contact information. As shown in FIG. 12, the user interface1235 comprises a name input box 1260, which permits a user to input aname of a contact. In addition to the name input box 1260, the userinterface 1235 comprises an email address input box 1265, which permitsa user to input one or more email addresses associated with the contact.The user interface 1235 further comprises an email list input box 1270,which permits the user to place the contact in a specified email listcreated by the user. Similarly, the user interface 1235 comprises an IMaddress input box 1280, which permits the user to input one or more IMaddresses associated with the contact. In an example embodiment, theemail addresses and IM addresses are sorted according to priority. Thepriority sorting of IM addresses and email addresses is shown in greaterdetail with reference to FIGS. 13A and 13B.

Likewise, street addresses, phone numbers, and other detailedinformation may be entered at the user interface 1235 at the addressinput box 1285, the phone number input box 1275, and the descriptioninput box 1290, respectively. Once the user has entered informationrelated to the contact into their respective boxes 1260, 1265, 1270,1275, 1280, 1285, 1290, the user interface 1235 conveys the informationto the address book object 108, which stores the information in theaddress book database 110.

FIGS. 13A and 13B are diagrams showing one embodiment of the addressbook database 110 of FIG. 7 in greater detail. As described withreference to FIG. 10, once information associated with a contact hasbeen entered by the user, this information is stored in the address bookdatabase 110. As described with reference to FIGS. 1 through 3C, theaddress book database 110 is one component through which email and IMintegration is achieved.

The address book database 110 comprises entries that are sortedaccording to contact identifiers 1310. In one embodiment, the contactidentifier 1310 is an identification number that is unique to eachcontact. Thus, no two contacts share the same contact identifier 1310.In another embodiment, the contact identifier 1310 is the name of thecontact.

In any event, every piece of information related to a specific contactis correlated to the contact identifier 1310, thereby permitting alookup of information based on the contact identifier 1310. Thus, asshown in FIGS. 13A and 13B, if an email address for a contact is enteredas described with reference to FIG. 12, then this email address 1320 isstored in the address book database 110 so that it is correlated to thecontact identifier 1310 for that contact. Similarly, if an IM address1330, 1340, 1350 is entered for the contact, then the IM address 1330,1340, 1350 is stored in the address book database 110 so that it iscorrelated to the contact identifier 1310 for that contact. Phonenumbers 1340, fax numbers 1350, etc. are similarly stored in the addressbook database 110. Thus, the address book object 108 may determine anyinformation associated with a particular contact by accessing theaddress book database 110 and looking up the contact identifier 1310 ofthe contact.

For example, in operation, if the address book object 108 is provided anemail address, as described with reference to FIG. 5, the address bookobject 108 may access the address book database 110 using the emailaddress to determine a corresponding contact identifier 1310 for thatemail address. Once the corresponding contact identifier 1310 isdetermined, the address book object 108 may retrieve the IM address ofthe contact from the address book object 108 using the contactidentifier 1310. Thus, as described with reference to FIG. 5, if theemail address corresponds to one or more IM addresses, then these IMaddresses may be returned to the address book object 108, therebypermitting the address book object 108 to query the IM user agent 104for IM Internet presence information associated with the contactidentifier.

In an example embodiment, the IM addresses 1330, 1340, 1350 are storedin order of priority. In other words, if a user prefers to engage in anIM session with a contact at a particular IM address (e.g., Yahoo IMaddress, AOL IM address, MSN IM address, BellSouth IM address, etc.),then the particular IM address is stored as the first IM address 1330.Similarly, if the contact has multiple IM addresses, then the user mayarrange each IM address in the order of the user's preference. Thus, inoperation, if a user launches an IM session with a contact from the readwindow 412, as described with reference to FIGS. 5 and 9, then theaddress book object 108 issues an IM session invitation to the first IMaddress 1330 stored in the address book database 110. If the contact isnot present at the first IM address 1330, then the address book object108 issues an IM session invitation to the second IM address 1340. Theaddress book object 108 continues in a “round-robin” fashion until an IMsession acceptance is received from one of the IM addresses. Since theaddress book object 108 issues invitations in order of priority asstored in the address book database 110, an IM session will beestablished using a higher priority IM address or a more preferred IMaddress before being established using a lower priority IM address.

FIG. 14 is a diagram showing one embodiment of the roster window 310 ofFIG. 7 in greater detail. As shown in FIG. 7, the roster window 310comprises a list of contacts 1404, which may be sub-divided according totheir respective IM accounts. Thus, for example, if the user's contactshave MSN IM accounts and AOL IM accounts, then the contacts having MSNaccounts 1405 are grouped together while the contacts having AOLaccounts 1407 are grouped together. Since the roster window 310 isdescribed in detail in U.S. provisional patent application Ser. Nos.60/411,336 and 60/419,613, and U.S. patent application Ser. Nos.10/274,408, 10/274,478, and 10/274,405, further discussion of the rosterwindow 310 is omitted here. However, it is worthwhile to note that,unlike prior systems, the roster window 310 of FIG. 14 permits a user toinitiate an IM session with contacts at various IM addresses withoutmanually logging into multiple IM accounts.

FIG. 15 is a diagram showing one embodiment of the chat window 614 ofFIG. 7 in greater detail. As shown in FIG. 15, the chat window 614comprises a transcript display window 1530, a user input window 1540, afirst roster window 1555, and a second roster window 1565. Thetranscript display window 1530 displays IM messages that are typed byall of the participants in the IM chat session. Thus, if Larry, Curly,Moe, Shemp, and the user are engaged in an IM chat session, then each ofthe messages typed by the participants is displayed in the transcriptdisplay window 1530. The user input window 1540 displays the IM messagesthat are being typed by the user.

The first roster window 1555 shows all of the contacts that arecurrently chatting in the chat window 614, while the second rosterwindow 1565 displays all of the contacts that are present on theInternet but not chatting in the chat window 614. If the user chooses toinvite a contact from the second roster window 1565 to the current chatsession in the chat window 614, then the user may select the contactfrom the second roster window 1565 and “drag and drop” that contact intothe first roster window 1555, thereby effectively inviting that contactinto the current chat session. Similarly, if the user wishes to remove acurrently chatting contact from the IM chat session, then the user may“drag and drop” that contact from the first roster window 1555 to thesecond roster window 1565. Thus, as shown with reference to FIG. 15,each of the participants of the IM session may invite or removeparticipants from the current IM chat session by moving the contactsfrom one roster window to the other roster window.

Although chatting between multiple participants from a common IM serviceis known in the art, the embodiment of FIG. 15 permits chatting betweenmultiple participants from different IM services. Thus, for example,Larry (in FIG. 15) may be using a Yahoo IM service, while Curly is usingan AOL IM service, while Moe and Shemp may each be using an MSN IMservice.

In operation, when the user types an IM message at the user input window1540, the typed message is translated into the native protocolassociated with each of the other participants' IM services. Thus, anymessage typed by the user is displayed to each of the other participantsin the IM chat session. Similarly, when the other participants typemessages from their native IM windows, these messages are translatedfrom the native protocols to an abstraction protocol, and the translatedmessages are displayed to the user at the IM chat window 614. Sincetranslations to and from native protocols is described in detail in U.S.provisional patent application Ser. Nos. 60/411,336 and 60/419,613, andU.S. patent application Ser. Nos. 10/274,408, 10/274,478, and10/274,405, further discussion of translations into native protocols isomitted here.

Additionally, one embodiment of the system of FIG. 15 provides amechanism by which the other participants from the various other IMservices may also engage in the IM session with the other participants.In other words, even if Larry only has a Yahoo IM account and Moe onlyhas an MSN account, it is possible for Larry to engage in an IM chatsession with Moe through the user's IM chat window 614.

In this regard, the system of FIG. 15 is configured so that when Larrysends an IM message to the user, the message is received by the user'ssystem, reformatted for Moe's IM service, and conveyed to Moe.Ordinarily, if the user's system merely conveys the message to Moe, thenMoe will see that the message originates from the user, rather than fromLarry. Thus, in order to seamlessly provide Moe with Larry's IM message,the user's system removes the user's information for all of Larry's IMmessages, and substitutes Larry's information in place of the user'sinformation. In this regard, when Moe receives an IM message from Larrythrough the user's IM account, the message will appear as if it weredirectly sent to Moe, rather than being cascaded through the user's IMaccount.

In one embodiment, the user's IM address is removed from the IM messageby inserting an appropriate number of delete characters into the textstream adjacent to the user's IM address. Thus, for example, if theuser's IM address is ten characters in length, then, by inserting tendelete characters adjacent to the user's IM address, the user's IMaddress will be deleted from the text stream. Similarly, if the user'sIM address is 25 characters, then the insertion of 25 delete characterseffectively removes the user's IM address from the forwarded textstream. Thus, regardless of the originator of the IM message, the user'ssystem may remove the user's information from the IM message prior toforwarding the IM message to the other IM participants, therebyseamlessly interfacing the various IM services to one another throughthe user's IM account.

As described with reference to FIG. 15, one embodiment of the systemprovides for an IM session with multiple participants from multipledifferent IM services. Thus, in addition to seamlessly integrating emailand IM, one embodiment of the system permits seamless integration of IMservices across multiple different IM platforms.

FIG. 16 is a diagram showing a thread history database 1610 inaccordance with another embodiment of the invention. As described withreference to FIGS. 5 and 10, a user may launch an IM session directlyfrom an email read window 412. Thus, unlike prior systems, an emailmessage may be threaded to an IM chat session. In this regard, when anIM chat session is launched from an email read window, the IM chatsession is tagged with a pointer to the email message.

Similarly, a participant in a chat session may email another participantin the chat session, thereby threading an email message to a chatsession. In this regard, when an email message is launched from an IMchat session, the email message is tagged with a pointer to the IM chatsession. In order to track threads across IM and email, a thread historydatabase 1610 is maintained. For simplicity, the email message or IMsession from which a subsequent email message or IM session is launchedis referred to as the “parent,” and the email message or IM session thatis launched from the parent is referred to as the “child.”

In operation, when a child email message is generated from a parent IMchat window 614 (or a parent compose window 408), a globally uniqueidentifier (GUID) is generated along with the child email message.Similarly, for each reply or forwarded email message, a GUID isgenerated. A pointer to the generated GUID is also created in the parentIM chat window, thereby linking the parent IM chat session to the childemail message. Similarly, a pointer to the GUID of the parent IM chatsession is created in the child email message, thereby linking the childemail message to the parent IM chat session. In an example embodiment,the GUID is a 128-bit number that is unique to that message. Since GUIDgeneration is well known in the art, further discussion of GUIDgeneration is omitted here.

Likewise, when an IM chat session is established (see FIG. 6C), acorresponding chat session transcript is generated for that IM chatsession. Similar to the generation of GUIDs for email messages, a GUIDis generated for each chat session transcript. Thus, regardless ofwhether an email message is generated or whether a chat session isinitiated, each message or transcript is associated with a GUID.Additionally, when a child IM chat session is established or launchedfrom a parent email window, a pointer to the GUID of the child IM chatsession is created in the parent email message, thereby linking thechild IM chat session to the parent email message. Similarly, a pointerto the GUID of the parent email message is created in the child IM chatsession, thereby linking the child IM chat session to the parent emailmessage.

Each of the email messages or chat transcripts are stored in the threadhistory database 1610, along with its GUID, in a tree structure. Asshown in FIG. 16, each email message is displayed with an email icon1620, while each IM chat transcript is displayed with an IM icon 1630,thereby distinguishing email threads from chat threads.

In operation, when a user selects one of the email messages in thethread history, the selected email message is displayed to the user inan email read window 412. The email read window 412 also includes thepointer to the parent email message (or parent IM chat session) so thatthe user may track the history of the message. Similarly, the email readwindow 412 includes the pointer to any child email message (or child IMchat session) so that the user may track subsequent email messages (orsubsequent IM chat sessions) that were launched from the displayed emailmessage.

Likewise, when the user selects one of the IM chat sessions in thethread history, a transcript of the selected IM chat session isdisplayed to the user in an IM chat window 614. The IM chat window 614also includes a pointer to the parent email message (or parent IM chatsession) so that the user may track the history of the IM chat session.Similarly, the IM chat window 614 includes the pointer to any childemail message (or child IM chat session) so that the user may tracksubsequent email messages (or subsequent IM chat sessions) that werelaunched from the displayed IM chat session transcript.

Since storing of thread histories, generally, is known in the art,further discussion of storing thread histories is omitted here. However,it is worthwhile to note that, unlike prior systems, the integration ofemail and IM as shown in the embodiments of FIGS. 1 through 15 permitsthreading of both email and IM messages.

In another embodiment, the thread history database 1610 permits the userto access any related message, whether email-related or IM-related, fromthe tree-structure. Thus, for example, if a user wishes to view an IMchat transcript associated with a particular email message, then theuser may select the IM chat transcript from the thread history database1610 and open the IM chat transcript for viewing. Similarly, if the userwishes to view an email message associated with a particular IM chatsession, the email message may be selected from the thread historydatabase 1610 for viewing by the user.

As shown with reference to FIG. 16, by having a thread history database1610 having both IM-related transcripts and email-related messages, auser may track each message or transcript according to its respectivethread history.

As shown in FIGS. 1 through 16, several embodiments of systems forintegrating email and IM services is shown. The invention, however, mayalso be seen as providing methods for integrating email and IM services.Several embodiments of methods for integrating email and IM services isshown with reference to FIGS. 17 through 27.

FIG. 17 is a flowchart showing one embodiment of a method forintegrating email and IM services in which IM Internet presenceinformation is displayed on an email read window. As shown in FIG. 17,one embodiment of the method begins when an email message is received(1720) from a contact. The received (1720) email message has an emailaddress of the contact. The received (1720) email message is displayed(1730) to a user. Additionally, IM presence information is displayed(1740) on the email message. In an example embodiment, the method ofFIG. 17 may be performed by the system as described with reference toFIGS. 1 through 5 and FIGS. 9 and 10. Thus, in an example embodiment,the IM presence information is displayed (1740) adjacent to the emailaddress of the contact. In another embodiment, the email message hasemail addresses of multiple contacts to whom the email message wasdirected. In that embodiment, the IM presence information is displayed(1740) on the email message adjacent to each of the contacts' emailaddresses.

FIG. 18 is a flowchart showing another embodiment of a method forintegrating email and IM services in which an IM session may beinitiated from an email read window. As shown in FIG. 18, anotherembodiment of the method begins when an email message from a contact isdisplayed (1820) to the user at an email read window. The email messageincludes an email address of the contact. Upon displaying (1820) theemail message to the user, the system awaits user input. When the userprovides the user input, the user input is received (1830) at thedisplayed email message. In response to the received (1830) user input,an IM session is initiated (1840) between the user and the contact. Inanother embodiment, the email message includes email addresses ofmultiple contacts to whom the email message was directed. In thatembodiment, the user input is a selection of one or more of the emailaddresses of the multiple contacts. Thus, for that embodiment, an IMsession is initiated (1840) between the user and one or more of themultiple contacts. In an example embodiment, the method of FIG. 18 maybe performed by the systems described with reference to FIGS. 1 through5 and FIGS. 9 and 10.

FIGS. 19 and 20 are flowcharts showing another embodiment of a methodfor integrating email and IM services in which IM sessions with multiplecontacts is established at a single IM window. As shown in FIG. 19, afirst IM session is established (1920) between the user and a firstcontact at an IM window. Upon establishing (1920) the first IM sessionwith the first contact in the IM window, a second IM session isestablished (1930) with a second contact in the same IM window. Once thefirst IM session with the first contact is established (1920), the userreceives (1940) IM messages from the first contact. The received (1940)IM messages are displayed (1950) to the user at the IM window.Similarly, once the second IM session with the second contact isestablished (1930), the user receives (1960) IM messages from the secondcontact. The received (1960) messages are displayed (1970) to the userat the IM window.

When the user types an IM message to the first and second contacts, thisIM message is received (2020) at the IM window. After receiving (2020)the IM message typed by the user, the IM message is conveyed (2030) tothe first contact. Similarly, the IM message is also conveyed (2040) tothe second contact. In an example embodiment, the method of FIGS. 19 and20 may be performed by the systems described in FIGS. 1 through 5 andFIG. 15.

FIG. 21 is a flowchart showing another embodiment of a method forintegrating email and IM services in which IM messages from twodisparate IM services is bridged by the user's IM service. As shown inFIG. 21, an IM message is received (2120) from a first contact. The IMmessage received (2120) from the first contact is transmitted by thefirst contact using a first IM protocol. Upon receiving (2120) the IMmessage, the IM message is reformatted (2130) and forwarded (2140) to asecond contact. The second contact receives the IM message using asecond IM protocol. The reformatting (2130) and forwarding (2140) of theIM message may be seen, in the aggregate, as a conveying (2150) of theIM message to the second contact. In an example embodiment, the methodof FIG. 21 may be performed by the systems described in FIGS. 1 through5 and FIG. 15.

FIG. 22 is a flowchart showing, in greater detail, the reformatting(2130) of the IM message shown in FIG. 21. As shown in FIG. 22, thereformatting (2130) may be seen as comprising the removal (2220) of theuser's IM address. Upon removing (2220) the user's IM address, the IMaddress of the first contact is determined (2230). Once the IM addressof the first contact is determined (2230), the message content from theIM message is extracted (2240). The extracted (2240) message content isthen concatenated (2250) with the determined IM address of the firstcontact. As shown in the embodiment of FIG. 22, by removing the user'sIM address from the message, the IM message is forwarded to therecipient as if it were directly sent to the recipient, rather thanbeing cascaded through the user's system.

FIG. 23 is a flowchart showing, in greater detail, the removing (2220)of the user IM address shown in FIG. 22. The removing (2220) of theuser's IM address may be seen as a two-step process. Thus, as shown inFIG. 23, the removing (2220) of the user's IM address begins withdetermining (2320) a number of characters in the user's IM address. Upondetermining (2320) the number of characters in the user's IM address,the same number of delete characters is inserted (2330) adjacent to theuser's IM address. Thus, in effect, the inserted delete charactersremoves the user's IM address from the message stream.

FIG. 24 is a flowchart showing one embodiment of a method forintegrating email and IM services in which contact information iscorrelated to a contact identifier associated with a particular contact.As shown in FIG. 24, one embodiment of the method begins with receiving(2420) of contact information. Upon receiving (2420) the contactinformation, the received (2420) contact information is correlated(2430) to a contact identifier. As described with reference to FIGS. 12through 13B, the contact information may comprise a full name, one ormore email addresses, one or more IM addresses, one or more phonenumbers, one or more mailing addresses, and other detailed informationrelated to the contact.

FIGS. 25 through 27 are flowcharts showing several embodiments ofmethods for integrating email and IM services in which email threadhistory and IM thread history are stored in a single thread historydatabase. As shown in FIG. 25, one embodiment may be seen as comprisingthe generating (2520) of an email message from an IM session window. Inaddition to generating (2520) the email message from the IM sessionwindow, a globally unique identifier (GUID) associated with thegenerated email message is also generated (2530). Both the email messageand the GUID are then stored (2540) in a message thread historydatabase. Similarly, as shown in FIG. 26, when an email message isreceived (2620), a GUID associated with the received (2620) emailmessage is generated (2630). The received (2620) email and the generated(2630) GUID are stored (2640) in the message thread history database.Also, when an IM session is initiated (2720) from an email read window,a session transcript is generated (2730). In addition to the sessiontranscript, a GUID associated with the session transcript is alsogenerated (2740). The IM session transcript and the GUID are stored(2750) in the thread history database. Thus, as shown in FIGS. 25through 27, both IM and email thread histories may be stored in a singlethread history database, thereby permitting a user to access any IMtranscript or email message associated with a particular thread. In anexample embodiment, the thread history database may be similar to thedatabase shown in FIG. 16.

FIGS. 28A through 28E are data flow diagrams corresponding to FIGS. 2Athrough 2C. In this regard, FIGS. 28A through 28E show the data flowsubsequent to installation of software components. As shown in FIG. 28A,the tray manager 102 receives (2902) a selection of an email userinterface 210 by the user. Upon receiving the selection of the emailuser interface 210, the tray manager 102 requests (2804) login names andpasswords for all of the user's email and IM accounts from the logindatabase 3050. The login names and passwords for all of the user's emailand IM accounts is received (2806) by the tray manager 102 in responseto the request (2804). The email login names and passwords are thenconveyed (2808) by the tray manager 102 to the email user agent 106,which logs into (2810) each of the user's email accounts using the emaillogin names and passwords. Upon logging into (2810) each of the user'semail accounts, the email user agent 106 requests (2812) email messagesfrom the email server 204. In response to the request (2812), the emailuser agent 106 receives (2814) the email messages from the email server204. The process of retrieving email messages is described in greaterdetail with reference to FIGS. 30 and 31 and is, therefore, notdiscussed further here. Upon receiving (2814) the email messages, theemail user agent 106 stores conveys the email messages to a mail store206 for storing (2816).

In addition to retrieving email messages, a user interface isinstantiated to display the retrieved email messages. This process isshown in FIG. 28B. As shown in FIG. 28B, the email user agent 104generates a command to instantiate a user interface. The command isconveyed (2818) to the tray manager 102, which instantiates (2820) theemail user interface 210. The email user interface 210 furtherinstantiates (2822) a message center. Upon instantiating (2820) theemail user interface 210 and the message center, the email user agent106 issues a request (2824) to the mail store 206 for all of the storedemail messages. The email messages are received (2826) by the email useragent 106 in response to the request. The email user agent 106 conveys(2828) the email messages to the tray manager 102, which, in turn,conveys (2830) the email messages to the email user interface 210 fordisplay.

As shown in FIG. 28C, in a substantially parallel process as theretrieval of the email messages, the tray manager 102 conveys (2832) theIM login names and passwords to the IM user agent 104. The IM user agent104 logs into (2834) each of the user's IM accounts using the receivedIM login names and passwords. Upon logging into (2834) each of the IMaccounts, the IM user agent obtains (2836) the IM Internet presenceinformation for each of the IM contacts as described in U.S. provisionalpatent application Ser. Nos. 60/411,336 and 60/419,613, and U.S. patentapplication Ser. Nos. 10/274,408, 10/274,478, and 10/274,405.

Thus, as shown in FIGS. 28A through 28C, if the user chooses to launchthe email user interface 210, then all of the user's email messages fromall of the user's email accounts is displayed to the user by launchingthe tray manager 102. Additionally, all of the user's contacts' IMInternet presence information is retrieved by the launching of the traymanager 102.

FIGS. 29A through 29E are data flow diagrams corresponding to FIGS. 3Athrough 3C. In this regard, FIGS. 29A through 29E show the data flowsubsequent to installation of software components. As shown in FIG. 29A,the tray manager 102 receives (2902) the selection of the IM userinterface. Upon receiving (2902) the selection, the tray manager 102instantiates (2904) the IM user interface 308. The IM user interface 308queries (2906) the user for a login name and password. Thus, unlike theselection of the email user interface 210 in FIGS. 28A through 28C, theselection of the IM user interface 308, in this embodiment, results inuser input of a login name and password. The IM user interface 308receives (2908) the login name and password entered by the user andconveys (2910) the login name and password to the IM user agent 104. TheIM user agent 104 looks up (2912) the login database 3050 to determinewhether or the login name and password are in the login database 3050.If the login name and password are in the login database 3050, then theIM user agent 104 receives (2914) a confirmation that the login name andpassword are valid. Upon receiving the confirmation, the IM user agent104 issues a request (2916) to the login database 3050 for all IM loginnames and passwords. The IM login names and passwords are received(2918) in response to the request (2916).

As shown in FIG. 29B, upon receiving (2918) all of the IM login namesand passwords, the IM user agent logs into (2920) each of the user's IMaccounts through the IM server 304 using the IM login names andpasswords. Since the login process is discussed in detail in U.S.provisional patent application Ser. Nos. 60/411,336 and 60/419,613, andU.S. patent application Ser. Nos. 10/274,408, 10/274,478, and10/274,405, further discussion of the login process is omitted here.Upon logging into (2920) the IM accounts through the IM server 304, theIM user agent 104 obtains (2922) the IM Internet presence informationfor each of the user's contacts from the IM server 304. Upon obtaining(2922) the IM Internet presence information, the IM user agent 104issues (2924) a command to the tray manager 102 to display the IMInternet presence information for all of the user's contacts. Inresponse to the command, the tray manager 102 issues a request (2926) tothe IM user interface 308 to instantiate a roster window. The IM userinterface 308 instantiates (2928) the roster window in response to theissued request by the tray manager 102. Upon instantiation (2928) of theroster window, the IM user agent 104 conveys (2930) the IM Internetpresence information to the tray manager 102, which, in turn, conveys(2932) the IM Internet presence information to the roster window throughthe IM user interface 308. The IM Internet presence information issubsequently displayed to the user at the roster window.

As shown in FIG. 29C, in a substantially parallel process as theretrieval of the IM Internet presence information, the IM user agent 104conveys (2934) the login name and password to the tray manager 102,which, in turn, conveys (2936) the login name and password to the emailuser agent 106. The email user agent 106 issues (2942) a request to thelogin database 3050 for all of the email login names and passwords forall of the user's email accounts. In response to the request (2942), theemail user agent 106 receives (2944) the email login names and passwordsfrom the login database 3050.

Continuing with FIG. 29D, the email user agent 106 logs into (2946) eachof the user's email accounts using the email login names and passwords.The process of logging into each of the user's email accounts is shownin greater detail with reference to FIGS. 30 and 31. Upon logging into(2946) each of the email accounts, the email user agent 106 issues arequest (2948) for all of the email messages at the various emailaccounts. The email messages are received (2950) by the email user agent106 in response to the request (2948). Upon receiving (2950) the emailmessages, the email user agent 106 conveys the email messages to themail store 206, which stores (2952) the email messages.

Thus, as shown in FIGS. 29A through 29D, if the user chooses to launchthe IM user interface 308, all of the user's contacts' IM Internetpresence information is retrieved and displayed to the user by inputtinga single user name and password. Additionally, all of the user's emailmessages from all of the user's email accounts is retrieved by theinputting of the single user name and password.

FIGS. 30 and 31 show an example email login process in which a specificuser may log into several email accounts to retrieve email messages. Inthis regard, FIGS. 30 and 31 show email components that correspond tothe IM components shown in U.S. provisional patent application Ser. Nos.60/411,336 and 60/419,613, and U.S. patent application Ser. Nos.10/274,408, 10/274,478, and 10/274,405. While the embodiments of FIGS.30 and 31 refer to specific Internet service providers (e.g., Yahoo,Microsoft Network (MSN), America On-Line (AOL), BellSouth, etc.), itshould be understood that these specific references are provided forpurposes of clarity, and are not intended to limit the invention to thespecifically provided examples. Since similar transport mechanisms aredescribed in U.S. provisional patent application Ser. Nos. 60/411,336and 60/419,613, and U.S. patent application Ser. Nos. 10/274,408,10/274,478, and 10/274,405, only a truncated discussion of emailtransport mechanisms is presented with reference to FIGS. 30 and 31.

As shown in an example embodiment in FIG. 30, after a setup process, atray manager 102 accesses a login database 3050 to retrieve login namesand passwords for each email account belonging to a user. The example ofFIG. 30 shows the user as having post office protocol version 3 (POP3)email accounts on AOL, Yahoo, MSN, and BellSouth. Since POP3 is known inthe art, further discussion of POP3 is omitted here. Upon retrieving thelogin names and passwords, the tray manager 102 generates a request tothe email user agent 106, which includes information for instantiatingone or more transport protocol objects (TPOs). Each of the TPOs isconfigured to provide an interface to each of the user's POP3 emailaccounts. Thus, in response to the request, the email user agent 106instantiates POP3 TPOs 3030, 3032, 3034, 3036 for the user's AOL emailaccount, Yahoo email account, MSN email account, and BellSouth emailaccount. Other embodiments may include transport mechanisms launched oractivated in other manners.

FIG. 31 is a block diagram showing one embodiment in which instantiatedPOP3 TPOs 3030, 3032, 3034, 3036 log into their respective email servers3110, 3112, 3114, 3126 to retrieve-email messages from the various emailservers 3110, 3112, 3114, 3126. Upon being instantiated, each of thePOP3 TPOs 3030, 3032, 3034, 3036 receives the login names and passwordsfor their respective email server 3110, 3112, 3114, 3126, therebypermitting the POP3 TPOs 3030, 3032, 3034, 3036 to log into the user'semail accounts at their respective servers 3110, 3112, 3114, 3126. Uponlogging into each of the email accounts at the various email servers3110, 3112, 3114, 3126, each of the POP3 TPOs 3030, 3032, 3034, 3036retrieves email messages from its respective server 3110, 3112, 3114,3126. In this regard, for example, the AOL POP3 TPO 3030 retrieves emailmessages from the AOL server 3110; the Yahoo POP3 TPO 3032 retrievesemail messages from the Yahoo server 3112, etc. The retrieved emailmessages are conveyed to the tray manager 102, which, in turn, conveysthe email messages to the email user agent 106. Since the email messagesare directed through different POP3 TPOs 3030, 3032, 3034, 3036, eachemail message may be sorted by the email user agent 106 according to itsoriginating email account (e.g., AOL email account, Yahoo email account,MSN email account, BellSouth email account, etc.). Consequently, whenthe user chooses to reply to a received email message, the email useragent 106, in one embodiment, may direct the reply email message throughthe same POP3 TPO through which the email message was received. In otherwords, the reply to an email message uses the same email account fromwhich the email message was received. Thus, for example, if the emailuser agent 106 receives an email message through the user's AOL emailaccount, then the reply to that email message, in one embodiment, wouldbe directed to the recipient through the user's AOL account. Similarly,if an email message is received through the user's BellSouth emailaccount, then the reply to that email message would be directed to therecipient through the user's BellSouth email account.

The address book object 108, the email user agent 106, the IM user agent104, the tray manager 102, and other objects instantiated by thesecomponents may be implemented in hardware, software, firmware, or acombination thereof. In the preferred embodiment(s), the address bookobject 108, the email user agent 106, the IM user agent 104, the traymanager 102, and other objects instantiated by these components isimplemented in software or firmware that is stored in a memory and thatis executed by a suitable instruction execution system. If implementedin hardware, as in an alternative embodiment, the address book object108, the email user agent 106, the IM user agent 104, the tray manager102, and other objects instantiated by these components can beimplemented with any or a combination of the following technologies,which are all well known in the art: a discrete logic circuit(s) havinglogic gates for implementing logic functions upon data signals, anapplication specific integrated circuit (ASIC) having appropriatecombinational logic gates, a programmable gate array(s) (PGA), a fieldprogrammable gate array (FPGA), etc.

Any process descriptions or blocks in flow charts should be understoodas representing modules, segments, or portions of code which include oneor more executable instructions for implementing specific logicalfunctions or steps in the process, and alternate implementations areincluded within the scope of the preferred embodiment of the presentinvention in which functions may be executed out of order from thatshown or discussed, including substantially concurrently or in reverseorder, depending on the functionality involved, as would be understoodby those reasonably skilled in the art of the present invention.

The address book object 108, the email user agent 106, the IM user agent104, the tray manager 102, and other objects instantiated by thesecomponents may be implemented as a computer program, which comprises anordered listing of executable instructions for implementing logicalfunctions. As such the address book object 108, the email user agent106, the IM user agent 104, the tray manager 102, the address bookdatabase 110, and other objects instantiated by these components can beembodied in any computer-readable medium for use by or in connectionwith an instruction execution system, apparatus, or device, such as acomputer-based system, processor-containing system, or other system thatcan fetch the instructions from the instruction execution system,apparatus, or device and execute the instructions. In the context ofthis document, a “computer-readable medium” can be any means that cancontain, store, communicate, propagate, or transport the program for useby or in connection with the instruction execution system, apparatus, ordevice. The computer-readable medium can be, for example but not limitedto, an electronic, magnetic, optical, electromagnetic, infrared, orsemiconductor system, apparatus, device, or propagation medium. Morespecific examples (a nonexhaustive list) of the computer-readable mediumwould include the following: an electrical connection (electronic)having one or more wires, a portable computer diskette (magnetic), arandom access memory (RAM) (electronic), a read-only memory (ROM)(electronic), an erasable programmable read-only memory (EPROM or Flashmemory) (electronic), an optical fiber (optical), and a portable compactdisc read-only memory (CDROM) (optical). Note that the computer-readablemedium could even be paper or another suitable medium upon which theprogram is printed, as the program can be electronically captured via,for instance, optical scanning of the paper or other medium, thencompiled, interpreted or otherwise processed in a suitable manner ifnecessary, and then stored in a computer memory.

Although exemplary embodiments have been shown and described, it will beclear to those of ordinary skill in the art that a number of changes,modifications, or alterations to the invention as described may be made.For example, while the disclosed embodiments show the various modules(e.g., address book object 108, the email user agent 106, the IM useragent 104, the tray manager 102, other objects instantiated by thesecomponents, etc.) as being in a distributed network, it will be clear toone of ordinary skill in the art that the various modules may be locatedon a server or a client without adverse effect to the functioning of thevarious components. All such changes, modifications, and alterationsshould therefore be seen as within the scope of the disclosure.

1. A system for integrating email and instant messaging services,comprising: an electronic processor configured to: determine an internetpresence of a first contact identified in an email message from thefirst contact; display presence information of the first contact in theemail message based on determining the internet presence of the firstcontact; initiate an instant messaging chat session with the firstcontact from the email message; reformat an instant message receivedfrom the first contact by removing an instant messaging address of auser from the instant message from the first contact and concatenatingcontent of the instant message from the first contact with an instantmessaging address of the first contact prior to transmitting the instantmessage from the first contact to a second contact; and transmit theinstant message to the second contact.
 2. The system of claim 1, whereinthe electronic processor is configured to determine a number ofcharacters in the instant messaging address of the user receiving theinstant message.
 3. The system of claim 2, wherein the electronicprocessor is configured to insert a number of delete characters adjacentto the instant messaging address of the user, wherein the number ofdelete characters corresponds to the number of characters in the instantmessaging address of the user.
 4. The system of claim 3, wherein theelectronic processor is configured to remove the instant messagingaddress of the user when the number of delete characters are insertedadjacent to the instant messaging address of the user.
 5. The system ofclaim 1, wherein the electronic processor is configured to receive theinstant message from the first contact utilizing a first instantmessaging protocol and transmit the instant message to the secondcontact utilizing a second instant messaging protocol.
 6. The system ofclaim 1, wherein the electronic processor is configured to extract thecontent of the instant message from the instant message prior toconcatenating the content of the instant message with the instantmessaging address of the first contact.
 7. The system of claim 1,wherein the electronic processor is configured to launch the instantmessaging chat session with the first contact and the second contactwithout user intervention.
 8. The system of claim 1, wherein theelectronic processor is configured to initiate the instant messagingsession with the first contact in an instant messaging window andinitiate a separate instant messaging session with the second contact inthe instant messaging window.
 9. The system of claim 1, wherein theelectronic processor is configured to retrieve contact information forthe first contact from the instant messaging address of the firstcontact and correlate the contact information for the first contact witha contact identifier for the first contact.
 10. The system of claim 1,wherein the electronic processor is configured to receive an instantmessage from the second contact and reformat the instant messagereceived from the second contact by removing, from the instant messagefrom the second contact, the instant messaging address of the userreceiving the instant message from the second contact.
 11. The system ofclaim 10, wherein the electronic processor is configured to concatenatecontent of the instant message from the second contact with an instantmessaging address of the second contact prior to transmitting theinstant message of the second contact to the first contact.
 12. A methodof integrating instant messaging services and email services,comprising: determining an internet presence of a first contactidentified in an email message from the first contact; displayingpresence information of the first contact in the email message based ondetermining the internet presence of the first contact; initiating aninstant messaging chat session with the first contact from the emailmessage; removing an instant messaging address of a user receiving theinstant message from an instant message from the first contact;concatenating content of the instant message from the first contact withan instant messaging address of the first contact prior to transmittingthe instant message from the first contact to a second contact; andtransmitting the instant message to the second contact.
 13. The methodof claim 12, further comprising inserting a number of delete charactersadjacent to the instant messaging address of the user, wherein thenumber of delete characters corresponds to a number of characters in theinstant messaging address of the user.
 14. The method of claim 13,further comprising removing the instant messaging address of the userwhen the number of delete characters are inserted adjacent to theinstant messaging address of the user.
 15. The method of claim 12,further comprising reformatting the instant message from the firstcontact by removing the instant messaging address of the user andconcatenating the content of the instant message from the first contactwith the instant messaging address of the first contact.
 16. The methodof claim 12, further comprising receiving an email message from thesecond contact and determining an internet presence of the secondcontact identified in the email message from the second contact.
 17. Themethod of claim 16, further comprising initiating a separate instantmessaging chat session with the second contact from the email messagefrom the second contact.
 18. The method of claim 17, further comprisinglaunching the separate instant messaging chat session with the secondcontact without user intervention.
 19. A non-transitory,computer-readable medium comprising computer instructions for causing anelectronic processor to: determine an internet presence of a firstcontact identified in an email message from the first contact; displaypresence information of the first contact in the email message based ondetermining the internet presence of the first contact; initiate aninstant messaging chat session with the first contact from the emailmessage; reformat an instant message received from the first contact byremoving an instant messaging address of a user from the instant messagefrom the first contact and concatenating content of the instant messagefrom the first contact with an instant messaging address of the firstcontact prior to transmitting the instant message from the first contactto a second contact; and transmit the instant message to the secondcontact.
 20. The computer-readable medium of claim 19, furthercomprising instructions for causing the electronic processor to removethe instant messaging address of the user when a number of deletecharacters are inserted adjacent to the instant messaging address of theuser that correspond to a number of characters in the instant messagingaddress of the user.